Monday-Saturday
Outpatients
【First-time Patients】 8：30～11：30 and 12：30～16：30
【Follow-up Patients】 7：45～11：30 and 12：30～16：30
Inpatients
【Admission】 8:30～17:00 (It may change. Please ask a staff for further information)
＊Hospital Hours of Operation may vary depending on clinical departments.
Can I see a doctor without an appointment?
It varies depending on clinical department. Some clinical departments do not take walk-in patients as first-time or follow-up patients.
Please contact us in advance.
Do I need a referral?
It varies depending on clinical departments. Please confirm with the department concerned when making your appointment.
you will be asked to pay 7,700 JPY as a "fee for treatment of patients' choice", in addition to the first visit fee if you visit without a referral letter.
Lost Patient ID card or left it at home
Patient ID card can be reissued with the re-issue fee of 220 JPY.
Left a National Health Insurance card at home
You need to pay out of the pocket up front. Reimbursement will be done when you bring a valid National Health Insurance card to Follow-up patient counter by the end of the month of your consultation after paperwork.
Do you take a credit card?
You can use Visa、Master、JCB、AMERICAN EXPRESS、Diners Club、NICOS
Is there an ATM in the hospital?
An ATM is available. Additional fee will be charged when you use a bank cash card other than KIRABOSHI bank. You can find a convenience store across our hospital. You can find an ATM there
Documentation (Insurance claim form, medical certificate etc.)
You will fill out an application form at First-time patient counter to request documents.
It usually takes 2~3 weeks or even one month for you to get it
Can I see a doctor outside hospital hours, Sunday or during national holidays?
Emergency patient can be seen by a doctor since IUHW Mita hospital is accredited as Designated Emergency Hospital. However clinical consultation may be difficult depending on medical condition outside hospital hours, Sunday or during national holidays.
Outpatient attending doctor can be changed to a different doctor?
It is possible that absence of a doctor without a notice or prior appointment is required in advance.
Please contact us in advance.
I am not sure which clinical department I should go?
No problem. You can tell that to a receptionist or a switchboard operator who will ask guide you to an appropriate Department by asking questions.
Medicine
Can a doctor give a prescription over the phone?
No. Please see a doctor to get one.
When pharmacy is open to pick up medication?
From 8:30～17:30
Examination
How can I schedule an appointment for examination?
You can schedule your appointment during consultation.
How can I change my appointment?
Please contact clinical departments.
Inpatient & Visitors
Could you tell me the hospital’s visiting hours?
Visiting hours are 13:00-19:00 daily, including Sundays and national holidays.
Can I take my child to the ward?
In general, children under 15 years old are not allowed to visit the ward considering infection risk.
Is there any procedure to follow in order to visit a patient?
Please go to after-hours reception at the east entrance on the 1st floor or safety control center on the basement floor to fill out a visitor information form and get a visitor pass. Please return it to the reception/center when you leave the hospital.
Can I bring food into the hospital for patients?
In principle, visitors are not allowed to bring food because they can interfere with the patients’ treatment.
Can I stay in the hospital to accompany a patient overnight?
In principle, visitors are not allowed to stay in the hospital overnight to accompany a patient.
I would like to check if my relative is in the hospital or not.
Personal information cannot be disclosed in principle.
How is the hospital meal served?
Meals are served from 8:00 for breakfast, from 12:00 for lunch, and from 18:00 for dinner. Patients who can eat regular meal can choose from one of the two options for lunch and dinner from Monday to Friday.
Do you have towel and pajama rental service?
Rental towels and pajamas are available. Please ask for details at the shop on the 2nd floor.
Do you have a safe-deposit box?
Yes, we have a small one for each inpatient.
Others
Do you have parking spaces?
Parking spaces are available on the basement but they are limited. Please note that it takes some time to get the car in and out. Parking fee is 250 yen per 15 minutes.
Is there a restaurant in the hospital?
Restaurant “AUBE” is on the 11th floor.
Monday to Friday 10：30～18：00（Last order is at 17：30）
Saturday 10：30～15：00（Last order is at 14：30）
Sunday & National holidays: Closed
TEL 03-6891-3366（9：00～18：00）
Is there any shop or café?
There is a shop and a café with a bakery on the 2nd floor. You can enjoy freshly baked bread, food and drinks purchased at the shop in the seating area.
Shop Weekdays from 8：00 to 19：00
Saturday from 8：00 to 19：00
Sunday & National holidays from 10：00 to 19：00
Café Weekdays & Saturday from 8：00 to 16：00 (Last order is at 16:00)
Sunday & National holidays: Closed
Can I send a package from the hospital?
Packages can be sent from the shop on the 2nd floor. Japan Post delivery slips are available. Please prepare the package and bring them in during shop opening hours (8:00 to19:00).
Are there English-peaking doctors or medical interpreters?
Some doctors speak English and some staff can serve as a medical interpreter if available.
Please note that you cannot reserve an interpreter in advance.
I left something in the hospital. How can I get it back?
Lost and Found is on the basement. Please come to the reception counter for direction.
